# How to Get Support for bradautomates/claude-video: GitHub Issues and Enterprise Channels > Need support for bradautomates/claude-video? Get help via GitHub Issues for bugs and questions. Visit the YouTube channel or contact Solaris Automation for enterprise support. - Repository: [bradautomates/claude-video](https://github.com/bradautomates/claude-video) - Tags: getting-started - Published: 2026-07-15 --- **To get support for bradautomates/claude-video, open a GitHub Issue for bug reports and usage questions, visit the author's YouTube channel for community discussion, or contact Solaris Automation for paid enterprise consulting.** The **bradautomates/claude-video** repository provides an open-source `/watch` skill that enables Claude to analyze videos via frame extraction and transcription. When you encounter installation errors, runtime failures, or need architectural guidance, understanding the correct support channels ensures you receive timely assistance. This guide covers every resource available—from community-driven GitHub Issues to commercial support—backed by the actual project structure and maintainer workflow. ## Official Support Channels for bradautomates/claude-video The project maintains distinct pathways depending on your needs, ranging from free community help to professional consulting. ### GitHub Issues for Bug Reports and Feature Requests For **technical bugs**, **feature requests**, and **usage questions**, navigate to the [GitHub Issues page](https://github.com/bradautomates/claude-video/issues). This is the primary channel where the maintainer tracks problems and community contributions. When opening an issue, reference the specific script that failed. For example, if [`skills/watch/scripts/watch.py`](https://github.com/bradautomates/claude-video/blob/main/skills/watch/scripts/watch.py) crashes during execution, include the exact command you ran and the traceback. The maintainer monitors this board and typically responds to reproducible issues faster when they include environment details and logs. ### YouTube Community for General Discussion For **general enquiries** and **tutorial-based questions**, the author maintains the [@bradbonanno](https://www.youtube.com/@bradbonanno) YouTube channel, linked directly from the [`README.md`](https://github.com/bradautomates/claude-video/blob/main/README.md). This channel hosts video walkthroughs where you can leave comments for clarifications on skill usage or installation nuances. ### Solaris Automation for Enterprise Support If you require **commercial-grade support** or consulting integration, contact **Solaris Automation** via [solarisautomation.io](https://www.solarisautomation.io/). This is the author's company, which offers paid assistance for enterprise deployments, custom skill modifications, and production troubleshooting beyond the scope of community support. ## Self-Service Troubleshooting Resources Before engaging official channels, validate your environment using the built-in diagnostic tools included in the repository. ### Pre-Flight Setup Validation Run the **setup.py** pre-flight script to verify dependencies and scaffold your configuration. Located at [`skills/watch/scripts/setup.py`](https://github.com/bradautomates/claude-video/blob/main/skills/watch/scripts/setup.py), this script checks for required binaries including `ffmpeg` and `yt-dlp`, and validates API keys in your `.env` file. ```bash python3 "skills/watch/scripts/setup.py" --check ``` If binaries are missing, the script outputs platform-specific installation commands (e.g., `brew install ffmpeg yt-dlp` on macOS). Errors printed to `stderr` here are the most common first-stop for support questions. ### Test Suite Verification Confirm your installation integrity by executing the **pytest** suite in the `tests/` directory. A clean run proves that core modules—[`watch.py`](https://github.com/bradautomates/claude-video/blob/main/watch.py), [`download.py`](https://github.com/bradautomates/claude-video/blob/main/download.py), [`frames.py`](https://github.com/bradautomates/claude-video/blob/main/frames.py), [`transcribe.py`](https://github.com/bradautomates/claude-video/blob/main/transcribe.py), and [`whisper.py`](https://github.com/bradautomates/claude-video/blob/main/whisper.py)—function correctly on your platform. ```bash python3 -m pytest -q ``` If tests fail, capture the output and include it in your GitHub Issue. This diagnostic step eliminates environment-specific problems before requesting human assistance. ### Documentation References Consult these canonical files before submitting requests: - **[`README.md`](https://github.com/bradautomates/claude-video/blob/main/README.md)** – Contains the complete installation guide, first-run instructions, and author contact links. - **[`SKILL.md`](https://github.com/bradautomates/claude-video/blob/main/SKILL.md)** (located at [`skills/watch/SKILL.md`](https://github.com/bradautomates/claude-video/blob/main/skills/watch/SKILL.md)) – Defines the `/watch` slash-command contract and explains how scripts are located and executed across Agent Skills hosts. - **[`scripts/whisper.py`](https://github.com/bradautomates/claude-video/blob/main/scripts/whisper.py)** – Pure-stdlib client for Groq and OpenAI Whisper APIs; useful for debugging transcription failures. ## How to Submit an Effective Support Request Following this workflow maximizes your chances of rapid resolution: 1. **Validate your environment** – Run `python3 -m pytest -q` and capture any failures. 2. **Check pre-flight setup** – Execute `python3 "skills/watch/scripts/setup.py" --check` to identify missing dependencies. 3. **Search existing issues** – Review open and closed GitHub Issues to see if your problem has already been solved. 4. **Open a detailed GitHub Issue** – Include: - Operating system and version - Exact command executed (e.g., `python3 "skills/watch/scripts/watch.py" "" --detail balanced`) - Full traceback or error messages - Steps to reproduce - Host context (Claude Code, Codex, or other Agent Skills host) 5. **Follow up promptly** – Respond quickly to maintainer requests for additional logs or minimal reproducible examples. ## Summary - **bradautomates/claude-video** offers tiered support: **GitHub Issues** for technical problems, **YouTube** for community discussion, and **Solaris Automation** for enterprise consulting. - Always run **`setup.py --check`** and **`pytest -q`** before opening issues to isolate environment problems. - Reference **[`SKILL.md`](https://github.com/bradautomates/claude-video/blob/main/SKILL.md)** for architectural questions and **[`README.md`](https://github.com/bradautomates/claude-video/blob/main/README.md)** for installation guidance. - Include specific script paths (e.g., [`skills/watch/scripts/watch.py`](https://github.com/bradautomates/claude-video/blob/main/skills/watch/scripts/watch.py)), error logs, and host context in all support requests. ## Frequently Asked Questions ### Where do I report bugs for bradautomates/claude-video? Report bugs via the [GitHub Issues](https://github.com/bradautomates/claude-video/issues) page. Include the specific script that failed (such as [`watch.py`](https://github.com/bradautomates/claude-video/blob/main/watch.py) or [`setup.py`](https://github.com/bradautomates/claude-video/blob/main/setup.py)), your operating system, the exact command used, and the full error traceback. The maintainer triages issues here and coordinates fixes through the pull-request workflow. ### How do I verify my installation before asking for help? Run the pre-flight check with `python3 "skills/watch/scripts/setup.py" --check` to validate that `ffmpeg`, `yt-dlp`, and API keys are properly configured. Then execute `python3 -m pytest -q` to verify that the core scripts function correctly. Successful completion of both steps confirms your environment is properly set up. ### Is commercial support available for claude-video? Yes. For enterprise consulting or production support, contact **Solaris Automation** at [solarisautomation.io](https://www.solarisautomation.io/). This is the author's company, which provides paid assistance for custom integrations, security audits, and dedicated troubleshooting beyond community support channels. ### What information should I include in a GitHub issue? Include your OS version, Python version, the exact command you executed (e.g., `python3 "skills/watch/scripts/watch.py" "video.mp4" --detail balanced`), the full error traceback, and whether you are using Claude Code, Codex, or another Agent Skills host. Mention if you have already run `setup.py --check` and the `pytest` suite, and provide their output if relevant.