# Community Support for different-ai/openwork: A Complete Guide to Getting Help

> Get community support for different-ai/openwork via GitHub Issues and Discord. Find answers to questions, report bugs, and suggest features with our structured templates.

- Repository: [Different AI/openwork](https://github.com/different-ai/openwork)
- Tags: getting-started
- Published: 2026-08-04

---

**GitHub Issues and Discord are the two primary community support channels for OpenWork, with structured issue templates for questions, bugs, and features.**

OpenWork maintains an active open-source community with multiple support pathways designed to route your inquiry to the right place quickly. This guide breaks down exactly where to go and what to include based on the project's documented support infrastructure.

## GitHub Issues: The Primary Support Channel

The `different-ai/openwork` repository uses **GitHub Issues** as its central hub for all public support. The workflow is defined in [`SUPPORT.md`](https://github.com/different-ai/openwork/blob/main/SUPPORT.md) and enforced through the internal [`TRIAGE.md`](https://github.com/different-ai/openwork/blob/main/TRIAGE.md) rubric used by maintainers.

### Issue Types and Templates

Open a new issue and select the template matching your need:

- **Questions / usage help** – Tag with `question` label
- **Bug reports** – Use the **Bug** template
- **Feature requests** – Use the **Feature** template
- **Security disclosures** – Submit privately per [`SECURITY.md`](https://github.com/different-ai/openwork/blob/main/SECURITY.md)

```bash

# Example: Create a GitHub issue for a usage question using the gh CLI

gh issue create \
  --title "How do I add a new skill to OpenWork?" \
  --label "question"

```

### What to Include When Filing Issues

Before opening an issue, search existing issues to avoid duplicates. Then provide:

- Exact OpenWork/OpenCode version and operating system
- Detailed reproduction steps
- For desktop or worker bugs: export **Settings → Debug** report (runtime debug report + developer log)
- Screenshots that clarify the problem

This structured approach aligns with the [`TRIAGE.md`](https://github.com/different-ai/openwork/blob/main/TRIAGE.md) routing criteria and significantly improves response time.

## Discord Community: Real-Time Chat and Announcements

For informal, synchronous help, join the OpenWork Discord server at `https://discord.gg/VEhNQXxYMB`.

The Discord link is embedded directly in the application UI. In the codebase, this appears as:

```tsx
// React component from the OpenWork app UI
import { platform } from '@/utils/platform';

export function JoinDiscordButton() {
  return (
    <button onClick={() => platform.openLink('https://discord.gg/VEhNQXxYMB')}>
      Join Discord
    </button>
  );
}

```

Discord serves announcements, live troubleshooting, and community discussion that doesn't require formal issue tracking.

## Code of Conduct and Community Standards

All community support spaces—GitHub Issues, Discord, and any future channels—operate under the **Code of Conduct** defined in [`CODE_OF_CONDUCT.md`](https://github.com/different-ai/openwork/blob/main/CODE_OF_CONDUCT.md). This ensures harassment-free interaction and establishes enforcement procedures for violations.

## Security Support: Private Disclosure Required

Security vulnerabilities must **not** be reported through public GitHub Issues. Instead, follow the private reporting process documented in [`SECURITY.md`](https://github.com/different-ai/openwork/blob/main/SECURITY.md) located at [`github.com/different-ai/openwork/blob/dev/SECURITY.md`](https://github.com/different-ai/openwork/blob/main/github.com/different-ai/openwork/blob/dev/SECURITY.md).

## Key Support Files in the Repository

| File Path | Purpose |
|-----------|---------|
| [`SUPPORT.md`](https://github.com/different-ai/openwork/blob/main/SUPPORT.md) | Central guide for all support channels and issue templates |
| [`CODE_OF_CONDUCT.md`](https://github.com/different-ai/openwork/blob/main/CODE_OF_CONDUCT.md) | Community behavior standards across all platforms |
| [`SECURITY.md`](https://github.com/different-ai/openwork/blob/main/SECURITY.md) | Private vulnerability disclosure process |
| [`README.md`](https://github.com/different-ai/openwork/blob/main/README.md) | Project overview and documentation entry points |
| [`TRIAGE.md`](https://github.com/different-ai/openwork/blob/main/TRIAGE.md) (internal) | Maintainer workflow for labeling and routing issues |

## Summary

- **GitHub Issues** handles structured support via templates for questions, bugs, and features
- **Discord** provides real-time chat at `discord.gg/VEhNQXxYMB`, accessible from the app UI
- **Security issues** require private disclosure through [`SECURITY.md`](https://github.com/different-ai/openwork/blob/main/SECURITY.md)
- **Code of Conduct** governs behavior across all community spaces
- Include version, reproduction steps, and debug reports for fastest resolution

## Frequently Asked Questions

### Does OpenWork have paid support tiers?

Based on the source code analysis, **no paid support tiers are documented** in [`SUPPORT.md`](https://github.com/different-ai/openwork/blob/main/SUPPORT.md) or related files. Community support through GitHub Issues and Discord appears to be the only official channels currently available.

### How quickly do maintainers respond to GitHub Issues?

Response time depends on issue completeness. The [`TRIAGE.md`](https://github.com/different-ai/openwork/blob/main/TRIAGE.md) workflow prioritizes issues with complete reproduction steps, debug reports from **Settings → Debug**, and clear screenshots. Issues following this structure are routed faster through the labeling system.

### Can I report bugs directly in Discord instead of GitHub?

While Discord allows informal troubleshooting, **formal bug reports should use the GitHub Bug template** to ensure tracking and resolution. Discord is optimized for quick questions and announcements, not issue management.

### Where is the Discord link located in the OpenWork application?

The Discord invite appears in two places: the **Settings page** of the app and a **"Join Discord" button** in the UI. The button component is implemented in the source code using `platform.openLink('https://discord.gg/VEhNQXxYMB')`.