# How to Get Support for Semantica AGI: Documentation, Community, and Enterprise Channels

> Get fast support for Semantica AGI through comprehensive docs community channels and enterprise options. Find solutions easily and quickly resolve issues.

- Repository: [Semantica /semantica](https://github.com/semantica-agi/semantica)
- Tags: getting-started
- Published: 2026-08-13

---

**Semantica AGI offers a tiered support ecosystem including self-service documentation in `docs/`, community help via GitHub Discussions and Discord, structured issue tracking with templates, and private enterprise assistance through dedicated email channels.**

Semantica AGI (semantica-agi/semantica) provides multiple pathways for assistance, ranging from comprehensive markdown documentation to real-time chat and SLA-bound commercial support. Whether you are troubleshooting a pipeline configuration in [`semantica/pipeline/pipeline_usage.md`](https://github.com/semantica-agi/semantica/blob/main/semantica/pipeline/pipeline_usage.md) or reporting a security vulnerability, the repository contains specific protocols and contact methods to ensure timely resolution.

## Self-Service Documentation

The fastest way to resolve questions is through the extensive markdown guides located in the repository's `docs/` directory. These files cover everything from basic setup to advanced API usage.

- **[`docs/getting-started.md`](https://github.com/semantica-agi/semantica/blob/main/docs/getting-started.md)**: Quick-start tutorial for new users
- **[`docs/concepts.md`](https://github.com/semantica-agi/semantica/blob/main/docs/concepts.md)**: Core architectural concepts including the knowledge graph and reasoning pipeline  
- **[`docs/reference/core.md`](https://github.com/semantica-agi/semantica/blob/main/docs/reference/core.md)**: Complete API reference for the `Semantica` class
- **[`docs/cookbook.md`](https://github.com/semantica-agi/semantica/blob/main/docs/cookbook.md)**: Hands-on examples and common workflows
- **[`docs/faq.md`](https://github.com/semantica-agi/semantica/blob/main/docs/faq.md)**: Frequently asked questions and quick resolutions
- **[`SUPPORT.md`](https://github.com/semantica-agi/semantica/blob/main/SUPPORT.md)**: Central hub mapping all available support channels

For programmatic verification of your installation, you can check the client version:

```python
from semantica import Semantica

client = Semantica()
print("Semantica version:", client.version())

```

This snippet references [`semantica/__init__.py`](https://github.com/semantica-agi/semantica/blob/main/semantica/__init__.py), where the `Semantica` class is implemented.

## Community Support Channels

For interactive assistance, Semantica AGI maintains two primary community platforms.

### GitHub Discussions

Use GitHub Discussions for open-ended questions, architecture advice, and sharing implementations.

- **Ask a question**: https://github.com/semantica-agi/semantica/discussions/new?category=q-a
- **Browse existing threads**: https://github.com/semantica-agi/semantica/discussions

This forum is ideal for peer-to-peer assistance and capturing knowledge for future users.

### Discord

For real-time troubleshooting and informal chat, join the Discord server:

- **Join**: https://discord.gg/sV34vps5hH

Developers often share tips and rapid feedback in this channel. You can also launch an interactive bot locally using the CLI:

```bash
semantica discord --token $DISCORD_BOT_TOKEN

```

This command is implemented in [`semantica/cli.py`](https://github.com/semantica-agi/semantica/blob/main/semantica/cli.py).

## Bug Reports and Feature Requests

Structured issue tracking ensures maintainers receive complete context. The repository uses GitHub Issues with specific templates.

- **Bug reports**: https://github.com/semantica-agi/semantica/issues/new?template=bug_report.md
- **Feature requests**: https://github.com/semantica-agi/semantica/issues/new?template=feature_request.md

Issues are typically acknowledged within **48 hours**. Before submitting, run the built-in diagnostics to collect environment details:

```bash
semantica diagnostics --output diagnostics.json

```

This utility, defined in [`semantica/cli.py`](https://github.com/semantica-agi/semantica/blob/main/semantica/cli.py), generates a [`diagnostics.json`](https://github.com/semantica-agi/semantica/blob/main/diagnostics.json) file containing version and environment data that should be attached to your report.

## Security Disclosures and Enterprise Support

Critical issues requiring confidentiality follow distinct paths from public issue trackers.

### Security Vulnerabilities

**Never** use public GitHub Issues for security bugs. Instead, email the security team directly at `kaif@getsemantica.ai` with the subject line prefixed by `[SECURITY]`. The disclosure process is detailed in [`SECURITY.md`](https://github.com/semantica-agi/semantica/blob/main/SECURITY.md). You will receive a guaranteed response within **24 hours** and confidential handling throughout the resolution process.

### Enterprise Support

For SLA-bound assistance, custom development, or consulting, contact the team at `kaif@getsemantica.ai` with the subject line prefixed by `[ENTERPRISE]`. This channel provides dedicated support, potential paid plans, and tailored solutions for production deployments.

## Pre-Request Best Practices

Before opening a new support request, follow this workflow to expedite resolution:

1. Search the documentation in [`docs/concepts.md`](https://github.com/semantica-agi/semantica/blob/main/docs/concepts.md), [`docs/cookbook.md`](https://github.com/semantica-agi/semantica/blob/main/docs/cookbook.md), and [`docs/faq.md`](https://github.com/semantica-agi/semantica/blob/main/docs/faq.md) for relevant explanations.
2. Review existing GitHub Discussions and Issues for similar problems.
3. Test relevant example code from [`docs/cookbook.md`](https://github.com/semantica-agi/semantica/blob/main/docs/cookbook.md) or [`semantica/pipeline/pipeline_usage.md`](https://github.com/semantica-agi/semantica/blob/main/semantica/pipeline/pipeline_usage.md) to isolate the issue.
4. Select the appropriate channel from the tiers above based on sensitivity and urgency.

## Summary

- **Self-service**: Browse [`docs/getting-started.md`](https://github.com/semantica-agi/semantica/blob/main/docs/getting-started.md), [`docs/concepts.md`](https://github.com/semantica-agi/semantica/blob/main/docs/concepts.md), [`docs/cookbook.md`](https://github.com/semantica-agi/semantica/blob/main/docs/cookbook.md), and [`docs/faq.md`](https://github.com/semantica-agi/semantica/blob/main/docs/faq.md) for immediate answers.
- **Community**: Post questions in GitHub Discussions or join the Discord at https://discord.gg/sV34vps5hH for peer assistance.
- **Issues**: Use templated GitHub Issues for bugs and features, expecting acknowledgment within 48 hours.
- **Security**: Email `kaif@getsemantica.ai` with `[SECURITY]` prefix for vulnerabilities, guaranteed 24-hour response.
- **Enterprise**: Email `kaif@getsemantica.ai` with `[ENTERPRISE]` prefix for commercial support and SLAs.
- **Diagnostics**: Use `semantica diagnostics --output diagnostics.json` (implemented in [`semantica/cli.py`](https://github.com/semantica-agi/semantica/blob/main/semantica/cli.py)) to gather system info before reporting bugs.

## Frequently Asked Questions

### How do I report a security vulnerability in Semantica AGI?

Email `kaif@getsemantica.ai` with the subject line starting with `[SECURITY]`. Do not use public GitHub Issues for security disclosures, as detailed in [`SECURITY.md`](https://github.com/semantica-agi/semantica/blob/main/SECURITY.md). The team guarantees a response within 24 hours and will handle the report confidentially.

### Where can I find working code examples for Semantica AGI?

The [`docs/cookbook.md`](https://github.com/semantica-agi/semantica/blob/main/docs/cookbook.md) file contains hands-on examples and common workflows. Additionally, [`semantica/pipeline/pipeline_usage.md`](https://github.com/semantica-agi/semantica/blob/main/semantica/pipeline/pipeline_usage.md) provides specific pipeline implementations. For API reference, consult [`docs/reference/core.md`](https://github.com/semantica-agi/semantica/blob/main/docs/reference/core.md) which documents the `Semantica` class.

### What is the typical response time for community support requests?

GitHub Issues receive acknowledgment within 48 hours. Security disclosures sent to `kaif@getsemantica.ai` receive a guaranteed response within 24 hours. Community channels like Discord and GitHub Discussions operate asynchronously based on volunteer availability.

### How do I verify my Semantica AGI installation before requesting help?

Run the diagnostics command `semantica diagnostics --output diagnostics.json` from [`semantica/cli.py`](https://github.com/semantica-agi/semantica/blob/main/semantica/cli.py) to generate an environment report. You can also verify the client initialization by running:

```python
from semantica import Semantica
print(Semantica().version())

```

This confirms your environment matches the supported configuration described in [`docs/getting-started.md`](https://github.com/semantica-agi/semantica/blob/main/docs/getting-started.md).