# How to Get Support for Kaneo: 7 Official Channels and Community Resources

> Need support for Kaneo? Discover 7 official channels and community resources including Discord, GitHub, and documentation to get help fast.

- Repository: [kaneo.app/kaneo](https://github.com/usekaneo/kaneo)
- Tags: how-to-guide
- Published: 2026-08-05

---

**Kaneo offers official support through Discord, GitHub Issues, documentation, and a built-in MCP endpoint for programmatic assistance.**

The open-source project management platform provides multiple pathways for users to resolve issues, report bugs, and engage with the core team. Whether you're running a self-hosted instance or contributing code, understanding how to get support for Kaneo efficiently will save time and connect you with the right resources.

## Official Documentation and Self-Service Resources

The fastest way to resolve common issues is through Kaneo's comprehensive documentation and repository files.

### Primary Documentation Site

Browse the official docs at `https://kaneo.app/docs/core` for in-depth guides covering:

- Installation and configuration
- API usage patterns
- Troubleshooting common deployment issues

This link appears prominently in the repository's [[`README.md`](https://github.com/usekaneo/kaneo/blob/main/README.md)](https://github.com/usekaneo/kaneo/blob/main/README.md), making it the first stop for new users.

### Repository Reference Files

Several markdown files in the `usekaneo/kaneo` repository provide structured guidance:

| File | Purpose |
|------|---------|
| [[`README.md`](https://github.com/usekaneo/kaneo/blob/main/README.md)](https://github.com/usekaneo/kaneo/blob/main/README.md) | Project overview, quick-start guide, and community links |
| [[`CONTRIBUTING.md`](https://github.com/usekaneo/kaneo/blob/main/CONTRIBUTING.md)](https://github.com/usekaneo/kaneo/blob/main/CONTRIBUTING.md) | Guidelines for filing issues and pull requests |
| [[`ENVIRONMENT_SETUP.md`](https://github.com/usekaneo/kaneo/blob/main/ENVIRONMENT_SETUP.md)](https://github.com/usekaneo/kaneo/blob/main/ENVIRONMENT_SETUP.md) | Detailed setup and CORS troubleshooting |
| [[`CLAUDE.md`](https://github.com/usekaneo/kaneo/blob/main/CLAUDE.md)](https://github.com/usekaneo/kaneo/blob/main/CLAUDE.md) | Monorepo architecture (API, web, docs structure) |
| [[`charts/kaneo/README.md`](https://github.com/usekaneo/kaneo/blob/main/charts/kaneo/README.md)](https://github.com/usekaneo/kaneo/blob/main/charts/kaneo/README.md) | Helm chart instructions for Kubernetes deployments |

## Real-Time Community Support via Discord

For immediate assistance, join the **Kaneo Discord server** at `https://discord.gg/rU4tSyhXXU`. This invite link is located at [line 12 of the README](https://github.com/usekaneo/kaneo/blob/main/README.md#L12).

What you'll find in the Discord community:

- Real-time chat with the core development team
- Quick answers from experienced users
- Community-driven tips for self-hosted deployments
- Announcements about new releases and features

Discord is particularly valuable for self-hosted users who need environment-specific troubleshooting that may not be covered in generic documentation.

## Structured Issue Tracking on GitHub

When you encounter reproducible bugs or have feature requests, use GitHub's structured workflows.

### GitHub Issues

Open a new issue at `https://github.com/usekaneo/kaneo/issues` — this link appears at [line 54 of the README](https://github.com/usekaneo/kaneo/blob/main/README.md#L54).

Issues are tracked, searchable, and linked to code changes. Use this channel for:

- Bug reports with reproduction steps
- Feature requests with clear use cases
- Performance problems with metrics

### GitHub Discussions

For open-ended questions and ideas that don't fit the issue workflow, use the **Discussions tab** at `https://github.com/usekaneo/kaneo/discussions`. This is ideal for:

- Architecture questions
- Community polls
- Sharing custom configurations

## Programmatic Support via Model Context Protocol (MCP)

Kaneo uniquely provides **built-in AI-assisted support** through its MCP endpoint at `/api/mcp`. This enables programmatic interaction with your instance for automation and diagnostics.

### Using the Official MCP Client

Install and use the `@kaneo/mcp` package to interact with your Kaneo instance programmatically:

```typescript
// Install the client: npm install -g @kaneo/mcp
import { createMCPClient } from "@kaneo/mcp";

const client = createMCPClient({
  baseUrl: process.env.KANEO_API_URL ?? "http://localhost:1337",
  apiKey: process.env.KANEO_API_KEY, // optional for non-interactive auth
});

async function listTasks() {
  const tasks = await client.tasks.list();
  console.log("Tasks:", tasks);
}

listTasks().catch(console.error);

```

The client automatically connects to the `/api/mcp` endpoint, providing programmatic access to tasks, projects, and labels. This can be leveraged for:

- Building custom support bots
- Automated diagnostics scripts
- Integration with AI assistants (Claude, Cursor)

Details are documented in the [[`packages/mcp/README.md`](https://github.com/usekaneo/kaneo/blob/main/packages/mcp/README.md)](https://github.com/usekaneo/kaneo/blob/main/packages/mcp/README.md) and MCP documentation at `https://docs.kaneo.app/core/integrations/mcp`.

## Automated Issue Creation from the Command Line

For streamlined bug reporting, use the GitHub CLI to create issues directly from your terminal:

```bash

# Install the GitHub CLI

brew install gh   # macOS

# Or: https://github.com/cli/cli for other platforms

# Authenticate

gh auth login

# Create a new issue

gh issue create \
  --repo usekaneo/kaneo \
  --title "Unexpected 500 error when creating a task" \
  --body "Steps to reproduce:\n1. Log in\n2. Create a new task...\nEnvironment: Docker Compose, PostgreSQL 16"

```

This approach is especially useful for operators managing multiple self-hosted instances who want to standardize their reporting workflow.

## Direct Financial Support and Sponsorship

To directly support Kaneo development and gain visibility within the community, sponsor the project on GitHub at `https://github.com/sponsors/andrejsshell`. This link appears at [line 51 of the README](https://github.com/usekaneo/kaneo/blob/main/README.md#L51).

Sponsors receive:

- Recognition on the project website
- Direct access to maintainers for critical issues
- Priority consideration for feature requests

## Architectural Considerations for Self-Hosted Support

Understanding Kaneo's architecture helps you determine the right support channel:

- **Self-hosted by default**: Kaneo runs as Docker containers (API, web UI, PostgreSQL) that you control. Most operational issues are environment-specific and best addressed through Discord or documentation.

- **MIT License**: The permissive license allows you to fork, modify, and deploy private instances. You can create internal support channels if needed.

- **Monorepo structure**: Source code is organized across `apps/api`, `apps/web`, and `packages/` directories as documented in [[`CLAUDE.md`](https://github.com/usekaneo/kaneo/blob/main/CLAUDE.md)](https://github.com/usekaneo/kaneo/blob/main/CLAUDE.md). This structure helps you locate relevant code when debugging.

## Summary

- **Fastest answers**: Check `https://kaneo.app/docs/core` and repository markdown files first
- **Real-time help**: Join Discord at `https://discord.gg/rU4tSyhXXU`
- **Bug reports**: Use GitHub Issues at `https://github.com/usekaneo/kaneo/issues`
- **Open discussion**: Post in GitHub Discussions for architecture questions
- **Programmatic access**: Leverage the `/api/mcp` endpoint with `@kaneo/mcp`
- **Kubernetes deployments**: Consult [`charts/kaneo/README.md`](https://github.com/usekaneo/kaneo/blob/main/charts/kaneo/README.md) for Helm-specific guidance
- **No public email**: Critical issues should be tagged in GitHub Issues for maintainer attention

## Frequently Asked Questions

### What is the fastest way to get help with a Kaneo installation?

Check the official documentation at `https://kaneo.app/docs/core` first, then join the Discord server for real-time assistance. Most common setup issues are covered in [[`ENVIRONMENT_SETUP.md`](https://github.com/usekaneo/kaneo/blob/main/ENVIRONMENT_SETUP.md)](https://github.com/usekaneo/kaneo/blob/main/ENVIRONMENT_SETUP.md), particularly CORS configuration and environment variable problems.

### Does Kaneo offer paid commercial support?

There is no formal commercial support tier. The project is MIT-licensed and community-driven. However, GitHub sponsors at `https://github.com/sponsors/andrejsshell` receive recognition and prioritized attention for critical issues. Organizations requiring dedicated support can fork the repository and maintain private patches under the license terms.

### How do I report a security vulnerability in Kaneo?

The repository does not expose a public security email to avoid spam. Open a GitHub issue and tag the maintainers directly, or use GitHub's private vulnerability reporting feature if available. For self-hosted instances, you control the infrastructure and can apply patches immediately from the source without waiting for an official release.

### Can I use AI tools to help manage my Kaneo instance?

Yes. Every Kaneo instance ships with an MCP endpoint at `/api/mcp`. Install the `@kaneo/mcp` package to enable Claude, Cursor, or other MCP-compatible clients to read tasks, update projects, and automate workflows. This provides AI-assisted operational support without requiring external API integrations.